Malaysia Prisons Deparment
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  Client's Charter

We, personnel of the Prisons Department of Malaysia, a correctional organisation, will remain committed in providing quality and effective services to customers. With determination and commitment, we pledge to carry out the responsibilities entrusted to us by:

Providing correctional machinery and an administration system that is organised, integrated, dynamic, efficient and professional based on continuous innovation in accordance with the current priorities and needs
Ensuring that each inmate serving a sentence is released on the date stipulated
Ensuring that each inmate will be in safe custody at all times during the period of detention
Giving treatment that is fair, impartial and humane to all inmates based on the laws and regulations in force
Providing an integrated rehabilitation programme for all inmates based on the Human Development Plan of the Prisons Department
Providing dedicated, committed, trained, disciplined, responsible and productive members of staff
Ensuring that the complaints were given feedback to the complainant within 7 working days

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Malaysia Prisons Department
Prisons Complex, 43000 Kajang, Selangor.
Tel : 03 8732 8000
Email : pro@prison dot gov dot my